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Welcome to Alpine House Surgery
Announcement: Dr Jasbir Rana, who has been a GP at Alpine House Surgery for over 10 years, will sadly be leaving the practice to emigrate at the end of April 2024.
We are sorry to be losing him as he has been an excellent Partner, colleague, and GP to all our patients past and present.
Dr Rana says “To the patients at Alpine House Surgery, it’s been a pleasure to be a GP for this community for the last 10 years. Deciding to leave the current partners and staff, who are all doing an excellent job, has taken a great deal of thought and I am sorry to be leaving those of you I know well and those I’ve briefly encountered. I wish the practice team, and the patients the very best for the future.”
Drs Ellison and Spencer (GP Partners) would like to add “Dr Rana has contributed 10 years of valuable work within Alpine House Surgery which has been appreciated by the whole team and patients past and present, he will be greatly missed, and we wish him well for the future.”
Thank you, good luck and best wishes to Dr Rana from us all here at Alpine House.
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We are delighted to announce Dr Ralph Mitchell and Dr Nick Bulmer have recently joined the team at Alpine House.
Dr Mitchell will be consulting on a Wednesday and Thursday and Dr Bulmer will be consulting on Monday, Tuesday and Friday.
Dr Mitchell and Bulmer bring a wealth of experience and also have additional skills. Dr Mitchell has a special interest in MSK and Dr Bulmer has special interest in Dermatology. We look forward to working together and providing the community with the best possible care.
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Routine weekend GP and Nurse appointments are now available to book at our weekend hub. These are offered as part of our Soar Valley Primary Care Network and are currently hosted at the Charnwood Surgery on Linkfield Road in Mountsorrel. You can also book these appointments online using your NHS app.
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The Practice was established in 1984. Since this time, the practice has undergone major extension and refurbishment in order to keep up with the demands of an ever changing primary care. All consulting rooms are on the ground floor and are designed to meet the needs of all our patients, particularly those with disabilities.
We have a small car park with limited spaces for Patients. There is on street parking available within the area, but we do ask all patients to park responsibly.
The practice prides itself on providing good quality family medicine, delivered in a well organised and timely manner by well trained and motivated professional staff.
NHS APP
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.
If you already use our online service available at practice you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
See youtube video at the top of the page for further guidance.
PLEASE HEAD TO THE NEWS SECTION TO FIND OUR LATEST NEWSLETTER WITH ALL UPTO DATE PRACTICE NEWS.
https://alpinehousesurgery.co.uk/edit/news
ON-LINE CONSULTATION SERVICE
We are now using a new online consultation service for non-urgent routine problems. You can use this service for both Medical and Administration purposes.
MEDICAL
Please note your request must be for non-urgent, routine problems. Replies will take up to 5 working days.
We must stress that this service is not suitable for medical emergencies, urgent or acute problems that need to be dealt with on the same day.
For any urgent or acute medical problems that need to be dealt with on the day, please call our Reception on 0116 216 9947 at 8.00am when our appointments are released.
ADMINISTRATION
You can also use this service for Administration purposes, such as:-
- Requesting ongoing sick notes (please note initial sick notes will require a telephone call with the doctor)
- Chasing blood test results
- Referral queries
- On-line access
- Or any other query you think is appropriate
Please follow the link below if you wish to submit a Request;
https://florey.accurx.com/p/C82095
Online Services
Have Your Say
NHS Friends and Family
YOU SAID WE DID
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YOU SAID |
WE DID |
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We had long waiting times to answer the phone |
We have installed a new phone system and are working through altering how we answer calls.
We have switched on “call back” so at times when we are busy you can select for us to ring you back when we are free, this stops you having to wait in long queues.
We have looked at our telephone data and are currently working on ways to alter our workloads to respond more quickly to calls at our busiest times.
We are offering on-line access for admin queries so you can raise your non-emergency queries with us, and we will respond within two days to inform you how we can best manage your request, and when.
We have updated our website to let you know how best to contact us and how to access other services when we are closed.
We are now promoting PHARMACY FIRST, where you can obtain help and advice for any of the following symptoms, so that you do not need to access primary care appointments, which will free up time for us to see more complex patients sooner.
We now encourage all patients on a repeat prescription to order their next repeat prescription on-line, this saves you having to contact us by telephone or in person, which helps other patients to access our services more quickly. Please see our website for how to order your repeat prescription on-line. |
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You said you had to wait a long time to obtain an appointment |
We have increased the number and range of clinicians that now provide services to our patients, and you can now access appointments with:
Pharmacists – in house and via Pharmacy First Paramedics Social Prescriber Link Workers Mental Health Practitioners Please inform our staff when you contact us what your needs are so they will be able to co-ordinate your care and help direct you to the service that is most appropriate for your needs.
These clinicians are part of our team and are working to ensure your needs are being met by the most appropriate service.
We have enabled patients who are registered on the NHS App, or through our clinical software partner, to book GP appointments directly. We have worked with our local GP colleagues in our Primary Care Network (Soar Valley PCN) to offer EXTENDED ACCESS CLINIC APPOINTMENTS to patients, these appointments are available via telephone consultations or face to face and are located here and in nearby sites. All the practices within our Primary Care Network are working together to help improve access for our patients. These appointments are available on some evenings and weekends.
We have shared information on our websites and noticeboards for the new PHARMACY FIRST service, where these are provided by local pharmacies who are working to help support patients to access services locally or via telephone calls for range of conditions, noted below, our team can help refer you into this new service now.
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You said you were not sure where to go for help and advice to best look after yourself, without needing to contact us |
If people are generally in good health, there is no reason why they can’t look after minor ailments themselves. In most cases the illness will get better by itself and so an appointment at the practice isn’t usually required. For example in a normally healthy patients the following symptoms can be managed with self-care in the first instance:- · Coughs Patients can find out more information about self-care and get advice about treating minor ailments by visiting www.leicestercityccg.nhs.uk/treating-minor-ailments. We have put this information onto our website, to help you to look after minor illnesses yourself. Some Pharmacies also offer a Minor Illness service, which we can direct you to. We have put a link on our website for how you can access the NHS App, this APP helps to provide useful information to you. The NHS App can also help you to order your repeat prescriptions, nominate a pharmacy to collect your prescription from without having to pick it up from the practice, book a range of appointments, cancel your appointments (and if enabled you can ask to view your medical records too.) |
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You said when you saw a clinician you were happy with the care and attention you received from them |
We are working with our primary care colleagues within our Primary Care Network to sustain services locally, and when possible, to do so, to increase services. Our largest change over recent years has been to increase the range and number of health care workers that you can now access appointments with, these include:
Pharmacists including the new Pharmacy First Scheme Paramedics Social Prescriber Link Workers Mental Health Practitioners Occupational Therapist
By including these new workers, your core primary care team remain available to see patients with complex health care needs/ with long term conditions/ to offer more local services to you, to meet the growing needs of our ageing population year on year. |
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You said that you do not always find it easy to use our practice website |
We have been working with our website provider to make our website easier to navigate, please use the link below and take a look at it now to see what has changed.
https://www.alpinehousesurgery.co.uk/
We will be working with our Patient Participation group (PPG) to refresh the information we share with you on our website so your representatives can help to improve our website.
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We now share the results of our Friends and Family Test surveys on our website, by the use of “you said / WE DID” updates, to keep you informed of our improvements. |
Our Practice wants to confirm to our patients about the work we have been undertaking to help improve access to our services, and to help improve the service you receive when you make contact with us.
By listening to the results of patient survey feedback we aim to:
Continue to review and improve access to services.
Continue to review and modernise the telephone system/ make changes to our website information / increase the range and type of services that you can now access locally / help you to be more informed on where you can access health information.
We have now put a link onto our website for you to complete a “Friends and Family Survey” so you can feedback to us on whether you think the changes we have introduced are helping you to access services more easily. |