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Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Useful Telephone Numbers


Out of Hours Service                                                        111

UHL covering: Leicester Royal,

Leicester General and Glenfield General                             0300 3031573

Loughborough General Hospital                                         01509 611600

Minor Injuries Unit                                                           01509 838659

Social Services Adult                                                        0116 3050004

Social Services Children                                                    0116 3050005

Health Visitors                                                                 01509 410244

District Nurses                                                                 01509 564215/4

Leicestershire Health Authority                                          0116 297880

Leicestershire Police                                                         0116 2222222

Citizens Advice Bureau                                                     01509 221221 

Mountsorrel Pharmacy                                                      0116 2302147

Rothley Pharmacy                                                            0116 2302194

Dial-a-Ride Loughborough                                                 01509 631671



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website