We welcome any suggestions you may have to help us improve our service to you. There are slips available that you can put in the suggestion box in the waiting room.
If you wish to make a complaint, it is always better to speak about your concerns in the first instance, as we may be able to resolve the problem quickly, however, we recognise that you may not always feel able to do this. If that is the case, you can either speak with a member of our Patient Participation Group (PPG) who are able to raise any concerns on your behalf (Reception will be able to put you in contact quickly with the PPG representative) or you may choose to either write to, email to the address below or telephone our Practice Manager or see the receptionists who will ask you to fill in a complaints form.
The Practice Manager will contact you to arrange a meeting to discuss your concerns whilst also conducting a full investigation into the matter. The Practice Manager will then contact you with the results and findings
If you are unhappy with our response you can contact the NHS ombudsman helpline: Tel: 0345 015 4033