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Noticeboard

Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Complaints & Suggestions

suggestionsWe welcome any suggestions you may have to help us improve our service to you.  There are slips available that you can put in the suggestion box in the waiting room.  

If you wish to make a complaint, it is always better to speak about your concerns in the first instance, as we may be able to resolve the problem quickly, however, we recognise that you may not always feel able to do this. If that is the case, you can either speak with a member of our Patient Participation Group (PPG) who are able to raise any concerns on your behalf (Reception will be able to put you in contact quickly with the PPG representative) or you may choose to either write to, email to the address below or telephone our Practice Manager or see the receptionists who will ask you to fill in a complaints form. 

The Practice Manager will contact you to arrange a meeting to discuss your concerns whilst also conducting a full investigation into the matter. The Practice Manager will then contact you with the results and findings

If you are unhappy with our response you can contact the NHS ombudsman helpline: Tel: 0345 015 4033 

alpine.house@nhs.net


 

 



 
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