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Noticeboard

Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Mission Statement 2016

Alpine House Mission Statement

We aim to deliver high quality care that is accessible to all our patients within an environment that is also caring and responsive to all.

We endeavour to deliver patient centred care and to treat patients with dignity and respect whilst ensuring all decisions made are based solely on the clinical need of the patient.

We will ensure that all clinical / non clinical staff are appropriately qualified, supported and kept upto date ensuring continued provision of good quality evidence based care.

We will undertake regular quality improvement audits , annual appraisals for all clinical/non clinical staff as well as annual health and safety checks of the premises and all its equipment.

We aspire to be forward looking, innovative and adaptive. We embrace the ever changing world of information technology ensuring that patient data is accessible to those in need of it with patient consent and that it is kept safe and secure.

We continue to adopt a collaborative approach working with all our staff, the Patient Participation Group and a number of neighbouring practices within our locality, hence adapting and responding to our patient needs.

We are fully aware that despite our best efforts, things do not always go according to plan. On these few occasions, a open and transparent approach is adopted and a speedy response concluded.

Any suggestions or feedback [positive or negative] is gratefully received.



 
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