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Noticeboard

Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Chaperone policy

Ask for a chaperone

What is a Chaperone?
A chaperone is someone who will accompany you during a consultation should you wish to have one.

Who can be a Chaperone?

A chaperone can be a family member or a friend. A formal chaperone is someone such as another clinician or a member of staff who has received appropriate training

Why do I need one?

You can ask for Chaperone to be present for support and reassurance or if you feel uncomfortable about undergoing an intimate examination. The doctor or nurse may request a chaperone during a consultation if they feel it is appropriate.

Guidelines
All patients are entitled to have a chaperone present at any time where they feel one is required.

This chaperone may be a family member or friend, or alternatively, a formal chaperone (i.e. a trained member of staff).

Wherever possible we would ask you to make this request at the time of booking your appointment.

If required, we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.



 
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