This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Friends And Family Test

 Alpine House Surgery

The Friends and Family Test

Our surgery is taking part in the Friends and Family Test to help us improve our standards of care and treatment, which links in with NHS England's new system of improvements.

What is it?

The NHS wants to ensure that you receive the best possible experience of care.  The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in NHS services.

When you receive care  at our surgery, you will be given the opportunity to give your feedack by answering a simple question about your experience. 

The results will provide a way for you to easily compare NHS services so that you know where you and your family can get the best possible care.

The information will also give the NHS invaluable information on what patients think of services, which can be used to help make improvements if required.

How does it work?

Within 48 hours after using our service, we ask you to visit our website: FRIENDS AND FAMILY TEST where you will be asked to answer the following question:

"How likely are you to recommend our surgery to friends and family if they need similar care or treatment?"

You will be invited to respond to the question by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'.  It is really important to us that you tell us why you gave your answer, so please answer any follow-up questions.

Your answer will not be traced back to you and your details will not be passed on to anyone, so please tell us exactly what you think.  A member of your family or a friend is welcome to help you give your feedback to the question if you are unable to.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website