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Noticeboard

Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Alpine House Surgery now has a Patient Participation Group who meet on the last Friday of every month. The Group was set up to provide a pathway of communication between patients and the surgery to discuss, develop and suggest improvements to services.

If you have any ideas for discussion and would like to pass these on to the group or if you are interested in joining click on the "contact us" tab above. 

Thank you to all those who have joined the PPG.

The 2014 PPG report is now complete and is available to download just click on the "Survey Report" on the right hand side and click the link to the document.

We are looking for new members!

If you can spare a couple of hours a month and would like to help shape the future of your practice, then please pass your details to reception and our Practice Manager - Karen Tanner - will be in touch with you.

PPG membership is particularly under represented by patients under the age of 35.

 
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