Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Out of hours facilities

The hours between 6:30 pm and 8:00 am are covered by a Deputising Service.  If you need to contact this service during these hours telephone 111  

If urgent general medical help or advice is required between the hours 6:30 PM and 8:00 am - then please contact 111.

If emergency medical care is required - for example acute chest pain, acute shortness of breath, loss of consciousness, one sided weakness or slurred speech - then please contact 999

The Urgent Care Centre is available 24 hours a day and is situated at Loughborough Hospital. Please use this service responsibly as we are charged for patients that attend between 8am and 6.30pm.

The Emergency Department is based at Leicester Royal Infirmary - this is to be only used in an emergency. It is open 24 hours a day. Please use this service responsibly.

Please note that the surgery will be charged a fee for each and every attendance of it's patients at either a Urgent Care Centre or Emergency Department.

Repeat Prescription Requests can be dropped into the surgery during opening hours. There is no facility to drop off repeat prescriptions out of hours via a external post box facility due to potential vandalism and subsequent preservation of patient confidentiality. However there is the facility to request repeat prescriptions on line 24 hrs a day - please enquire at reception. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website