Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Telephone Access and Home Visits

contact usTelephone Advice

If you have a routine problem or a question which you feel does not merit making an appointment then the doctors are all available for contact by phone.  Reception will take a message and some details and the GP will then call you back within 48-72 hours.  Alternatively, you can book one of our  pre-bookable telephone appointment slots, please contact reception. Please note that these must be routine and not require examination, if you think you will need to be examined, please make a face to face appointment.

Your GP may also request that you contact the surgery for a telephone review in particular if you are on repeat medications and a face to face consultation is not necessary

Home Visits

If you are unable to attend the surgery for an appointment due to very ill health or a disability then we may arrange a home visit. Please call the receptionists before 10 am and be ready to give your name, address, telephone number and brief details of what is wrong.  You may be triaged by one of our nurses to assess your suitability for a home visit.

A home visit will only be arranged if we feel it is necessary, it is always better to be seen at the surgery.  There are many reasons for this:

  • we will not have access to all your recent consultations , hospital attendances , results and past medicines
  • not all of our equipment can be made available at your home. 
  • Examination may often be made difficult by poor lighting and positioning
  • It is very time consuming - Four patients can be seen at the surgery in the time it takes to do a home visit


If a family member or neighbour cannot bring you down to the surgery - then Dial-a-Ride in Loughborough is a community service that is free of charge for the Elderly, Disabled or patients with Learning Difficulties. The Tel No is 01509 631671 - but 72 hrs notice is needed. 

If you are requesting a urgent home visit that is not life threatening - we may arrange for The Acute Visiting Service to attend if the GP is unable to get to you quickly. This is a service that consists of highly trained Paramedics.

If your symptoms are deemed life threatening [eg Chest pain / Loss of Consciousness / signs of stroke] - our reception staff will advise 999.

Stroke Advice FAST


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website