Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Hayfever Medication

Hayfever Medication

In line with NHS England’s guidance on conditions for which OTC (Over the Counter) items should not be routinely prescribed, Alpine House supports our NHS and will be ending the routine prescribing of antihistamines and nasal sprays for mild to moderate hayfever on prescription.

Hayfever can be managed by avoiding triggers or taking medication.  If treatment is needed for mild to moderate hayfever, a wide range of medications can be purchased from community pharmacies and supermarkets, usually being less expensive than a prescription.  Your local pharmacist will gladly advise you on the most appropriate treatment.

 There are a small number of circumstances in which an exemption will apply and a prescription may be provided:

    •    Allergic symptoms are severe and do not respond to various combinations of over the counter OTC medication

    •  OTC medication to manage allergic symptoms is not suitable for the patient

    •   The patient has perennial symptoms   which require treatment throughout the   year


We would appreciate your consideration of this prior to your next repeat prescription request. This action will help to cut costs for the NHS.

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