Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

green pillsThis service is for patients on regular medication not needing to see the doctor every time for their prescription. For reasons of medico-legal safety we cannot accept requests over the telephone

It is expected that patients on regular repeat medications are reviewed at least annually by the GP or nurse, we aim to review all our patients in the month of their birth.

A maximum of 2 mth supply of medication is allowed - this cuts down on wasteage. However for controlled drug prescriptions - a maximum of 1 mth supply at any one time is deemed appropriate.

Please use the computer generated right side of your prescription [where a list of repeats will be found] or clearly write down you request with name, address and the exact medication needed.  These may be brought into the surgery, posted with a stamp addressed envelope. Your prescription will be ready in 72 hours.

Alternatively we can arrange for your prescription to go to one of two local chemists in Mountsorrel or Rothley.  Please ask a receptionist for details when requesting you prescription.  . 

The facility to request your repeat medication online is also available - please speak to reception with regards this.

There is also the facility to nominate a pharmacy and your script will be sent electronically and automatically once OKed by the GP.

If you are on numerous medications and taking your tablets is a little confusing, your local Pharamacist may agree to  set up a weekly dosette box for you to aid compliance. Please speak to your local chemist with regards this.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website