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Noticeboard

Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Confidentiality

Use of Personal Information

The practice is registered with the Data Protection Office.  Your personal information and consultations are private and will not be revealed to anyone outside the practice without your permission. 


Access to Information 

Patients requiring access to medical information held here regarding themselves should, in the first instance, put their request in writing to the Practice Manager.  There will be a charge for this, which would depend upon the information you require.  You will be advised of the fee prior to disclosure
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DCR (Detailed Coded Record)

The Practice currently offers the facility for our patients to book/cancel appointments and order prescriptions online.

From the 1st April 2016 you will also be entitled to apply for access to your Detailed Coded Record (DCR).  To apply for this service you will need to complete a questionnaire and provide proof of your identity. Please contact Reception for more information.

 

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Children and Consent

Children and Consent - a Parents guide



 
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