Opening hours are Monday to Friday 08:15 – 18:30. 

The Surgery Telephone line opens at 08:00.

 GP and Paramedic Appointments:

Alpine House is committed to providing you the best possible health care for your needs and we are proud of our diverse and highly skilled clinical team.  Alongside our traditional GP appointments, you can now consult with our Paramedic, they are trained to deal with a wide variety of problems and can prescribe independently. 

• Appointments are pre-booked based on as assessment of need as per government guidelines. 
• You can choose a face to face appointment or telephone consultation, if it is apparent to you that you will require an examination we would encourage you to book face to face.  If you are not sure, our staff will be happy to advise you of the most appropriate option.
• Urgent appointment requests will be assessed and seen within 12 - 24 hours

Pharmacist Appointments:

We also offer pharmacist appointments; they can prescribe independently and can help you get the most out of your medication reviews. 

• These appointments are telephone only and can be booked in advance, please speak to reception to request an appointment with our pharmacists.

Nurse Appointments:

Our nursing team are here to help with routine care, including routine injections and vaccinations, children’s immunisation, Cervical Smear tests, long term condition advice and minor illness, they are also able to prescribe for certain conditions or will have access to a GP for prescriptions if required. 

• Nurse appointments can be booked in advance.
• Nurse appointments are a mix of face-to-face and telephone consultation
• Reception will advise you if your appointment is face-to-face or a telephone consultation

HCA Appointments:

Our HCA and Phlebotomy team are here to offer blood test appointments, simple wound care and stitch/clip removal, routine ear care, ECG, BP monitoring, simple injections, and seasonal flu vacs

• HCA and Phlebotomy appointments can be booked in advance
• The majority of HCA and Phlebotomy appointments will be face-to-face
• Some simple reviews may be done by telephone consultation
• Reception will advise you if your appointment is by telephone

Our reception staff may ask you questions about the reason for your call, you do not have to divulge any information but please bear in mind, this will help to direct you to the most appropriate clinical team member in the most appropriate timescale.   

 If you have a life-threatening condition, always call 999.

For out of hours advice for routine and non-life-threatening conditions you can call 111.

Doctors Consulting Hours

08:30 until 16:50

Extended Access Telephone Appointments are available on Tuesdays, and Thursdays, these telephone appointments are evening appointments after 6pm and can be booked in advance, please contact reception to book.

Weekend Appointments are available to book at our weekend hub.  These are offered as part of our Soar Valley Primary Care Network and are currently hosted at the Charnwood Surgery on Linkfield Road in Mountsorrel.  You can also book these appointments online using your app.   

Nurse/HCA Consulting Hours

The Nursing and HCA team are in surgery Monday to Friday from 08:00 until 13:00 and then again from 14:00 until 17:30. 

 Home Visits

A home visit will only be arranged if we feel it is clinically necessary.

Please call the receptionists before 10 am and be ready to give your name, address, telephone number and brief details of what is wrong. 

Your request will be assessed and if one of our clinicians feels you need to be seen face to face for an examination and you are unable to attend the surgery due to very ill health or a disability, then we may arrange a home visit. 

https://florey.accurx.com/p/C82095

All GP appointments are of 10 minutes duration.  It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment. 

Our nursing appointments will vary in length due to the nature or complexity of the problem.

You can book GP appointments online through our website.  Please contact reception for further details. (This service is currently restrcicted due to NHSE pandemic requirements)

If you have suffered a minor injury - please contact the surgery and we would be more than happy to see and assess. This will avoid long waiting times at our very busy and pressured Urgent Care Centres or Emergency Department. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We are increasing the number of appointments available for you to see a GP or other clinician in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments may not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Please click on the image opposite for more information.