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Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.


  • If you have travelled anywhere in China, Hong Kong, Japan, Malaysia, Republic of Korea, Singapore, Taiwan or Thailand in the last 14 days stay indoors and avoid contact with others. 
  • Contact 111 for advice. 
  • Please follow this advice even if you do not have symptoms of the virus.
  • Do not go to work, school or public areas. 
  • Avoid visitors in your home. 
  • Avoid using public transport or taxis

Symptoms to look out for:

  • Cough
  • Runny nose
  • sore throat
  • Fever
  • Difficulty breathing


Welcome to Alpine House Surgery Online

Our Doctors are Drs Ellison, Cluley, Spencer, Doneva, Luo and Rana

Contact: Tel. No 0116 216 9947   Fax 0116 237 4218 

alpine house surgeryThe practice was established in 1984. Since this time, the practice has undergone major extension and refurbishment in order to keep up with the demands of an ever changing primary care. All consulting rooms are on the ground floor and are designed to meet the needs of all our patients, particularly those with disabilities.

We are a partnership of one male doctor and two female doctors and we employ two female salaried doctors, with additional support when needed from a regular locum doctor. You are welcome to see any doctor, but we do encourage you to see the same doctor for the same problem to aid continuity of care.

We have a small car park with limited spaces for Patients. There is on street parking available within the area, but we do ask all patients to park responsibly.

The practice prides itself on providing good quality family medicine, delivered in a well organised and timely manner by well trained and motivated professional staff. Please take time to read our mission statement to the right of this page. 

We are keen to see ALL Minor Injuries here at the surgery, hopefully avoiding unnecessary and inappropriate use of our very busy Urgent Care Centres and Emergency Department. We encourage all our patients to make contact with our Reception Team in order for you to seen/assessed.

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

Patient Notice - Blood Test Results

We are working to improve ways of communicating Blood Test Results to patients by sending out text messages when results are normal.  Therefore, when you see the nurse to have your blood taken, please confirm your correct mobile telephone number

  • You will receive a text message if your results are normal
  • Please note that you will probably receive more than one text if you have had more than one blood test which may not be received back at the surgery all at once.
  • You should have received all of your results within 2 weeks.
  • You will receive a telephone call from the if your result may require further action
  • If you have not received any texts or phone calls from us within two weeks, then please telephone the surgery


The average pay for GPs working at Alpine House Surgery in the last financial year was £62,078 before tax and national insurance. This is for 1 full time GP and 5 part time GPs who worked in the Practice for more than 6 months.

(Site updated 12/02/2020)
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